Refund & Replacement Policy

At Comienzo, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we offer a flexible refund policy to ensure a hassle-free experience.

Eligibility for Refunds

  • Items must be returned in their original condition, unused, and with all original packaging within 5 days.
  • You must request a refund within 5 days of receiving your product.
  • Refunds are only available for items purchased directly from Comienzo.in. Items bought through third-party retail partners are subject to their respective refund policies.

Process for Refunds

  1. To initiate a refund, please contact our support team at [[email protected]] with your order number and reason for the return.
  2. Once your return is approved, you will receive instructions on how to send the product back to us.
  3. Upon receiving and inspecting the returned item, we will credit your refund. Refunds are credited to the original payment method within 7-10 business days.

Non-Refundable Items

  • Promotional material.
  • Products that are damaged, used, or not in their original packaging.

Replacement Guidelines

We take pride in delivering high-quality products, but we understand that sometimes things don’t go as planned. If you have received a defective or damaged item, we offer a straightforward replacement policy.

Eligibility for Replacements

  • The product must be reported as damaged or defective within 7 days of delivery.
  • Proof of damage or defect, such as photos or videos, is required.
  • The product must be unused and in its original packaging.

Process for Replacements

  1. To request a replacement, please email us at [[email protected]] with your order number and photos/videos of the defective or damaged product.
  2. After reviewing your request, we will notify you of the approval or rejection of your replacement claim.
  3. If approved, we will send a replacement product to your address at no extra cost to you.

Non-Replaceable Items

  • Products damaged due to misuse, negligence, or modifications by the customer.
  • Items purchased through retail partners or unauthorized resellers.