Terms and Conditions

Welcome to www.comienzo.in. These terms and conditions outline the rules and regulations for the use of our website and the purchase of our products. By accessing this website or placing an order, you agree to comply with these terms.

1. General Information

comienzo.in (referred to as “we,” “us,” or “our”) is an ecommerce business based in India. We specialize in selling earbuds, headphones, and mobile accessories to individual customers and businesses (in bulk).

2. Eligibility

By using this website and purchasing our products, you confirm that you:

  • Are at least 18 years old or have parental/guardian consent.
  • Agree to provide accurate and truthful information during registration or checkout.

3. Use of the Website

You agree not to:

  • Use the website for any illegal or unauthorized purpose.
  • Attempt to interfere with the functionality or security of the website.
  • Reproduce, distribute, or exploit any part of the website’s content without prior written permission.

4. Products and Pricing

  • Products: We offer earbuds, headphones, and other mobile accessories for sale.
  • Product Descriptions: We strive to ensure all product descriptions and images are accurate. However, we do not guarantee that product colours, sizes, or other features will match their representations perfectly.
  • Pricing: All prices are listed in INR (Indian Rupees) and include applicable taxes unless otherwise stated. Prices may change without prior notice.
  • Bulk Orders: For bulk purchases, additional terms, conditions, and pricing may apply. Please contact us at [email protected] for further details.

5. Orders and Payments

  • Order Confirmation: Orders are confirmed only upon successful payment.
  • Payment Methods: We accept major credit/debit cards, UPI, and other payment gateways as listed during checkout.
  • Order Cancellation: Orders can only be cancelled before shipment. Please contact us promptly if you wish to cancel.
  • Bulk Order Payment Terms: Bulk orders require a minimum advance payment as per our agreement with the customer. The remaining amount must be cleared before delivery.

6. Shipping and Delivery

  • Delivery Times: Standard delivery times are 6-8 business days for retail orders. Bulk order delivery timelines will be communicated separately.
  • Shipping Charges: Shipping charges, if applicable, will be displayed during checkout.
  • Delays: Comienzo is not responsible for delays caused by third-party courier services, natural disasters, or other unforeseen circumstances.

7. Returns and Refunds

  • Retail Customers:
    • Returns are accepted within 7 days of delivery for unused, unopened items in original packaging.
    • Refunds will be processed within 7-10 business days after the returned item passes inspection.
  • Bulk Customers: Returns are subject to agreement terms discussed during order placement.
  • Defective Products: If a product is received in a defective or damaged condition, please contact us within 24 hours of delivery for a replacement or refund.

8. Warranty

  • Products may come with a manufacturer’s warranty, which will be detailed in the product listing or manual. Please retain proof of purchase for warranty claims or fill in the warranty extension form on the website comienzo.in to extend the warranty on your item purchased from us.

9. Privacy Policy

We respect your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for details on how we collect, use, and safeguard your data.

10. Limitation of Liability

Comienzo shall not be held liable for any direct, indirect, incidental, or consequential damages arising from:

  • The use or inability to use our products or website.
  • Unauthorized access to your personal data.

11. Governing Law

These terms are governed by the laws of India. Any disputes arising out of these terms shall be subject to the jurisdiction of the courts in Delhi, India.

12. Amendments

We reserve the right to amend these terms and conditions at any time without prior notice. Changes will be effective immediately upon posting on this page.

Thank you for choosing Comienzo. We value your trust and strive to provide you with the best products and service.